I was part of a cross-functional team building a new Case Management System - TENET - for the Ministry of Jobs, Economy, Trade, and Immigration. Upon release this software will be used by teams province-wide as part of a shift from existing legacy systems. I worked closely with developers, designers, QA devs, & project leads to track issues, refine features, and support product decisions. Most of my day involved digging into feedback, writing test scenarios, and exploring ways to improve both usability and system performance by collaborating with team members and users from external organizations.

In this role, I continued supporting internal digital projects across departments, expanding on the work I began earlier in the year. The focus shifted to broader collaboration & contribution to shared tools across multiple teams.